NovaLearn Privacy Policy

This Privacy Policy describes how NovaLearn ("we," "us," or "our") collects, uses, and shares personal information of users of our website, novalearn.ca (the "Site"). We are located at 42 Innovation Drive, Toronto, ON M5J 2X2, and can be reached at [email protected] or 416-555-0100.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

a. Information You Provide to Us

We collect information that you provide directly to us, such as:

• Account Information: When you create an account, we collect your name, email address, password, and other contact details.
• Payment Information: When you purchase a course, we collect your billing address and credit card information through secure payment processors. NovaLearn does not directly store your credit card details.
• Profile Information: You can choose to provide additional information in your profile, such as your interests, education, and work experience.
• Communications: When you contact us with inquiries, feedback, or support requests, we collect your email address and the content of your communication.
• Course Participation: We collect information about your progress and performance in courses, including quizzes, assignments, and completion status.

b. Information We Collect Automatically

We automatically collect certain information about your use of our Site, including:

• Log Data: We log information about your use of the Site, including your IP address, browser type, operating system, referring URL, pages visited, and timestamps.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior on our Site. Please see our Cookies Policy for more information.
• Device Information: We may collect information about the device you use to access our Site, including the device model, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to operate, maintain, and improve our Site and services, including personalizing your learning experience and providing customer support.
• Processing Payments: We use your payment information to process your course purchases.
• Communicating with You: We use your contact information to send you important notices, updates, and marketing communications about our courses and services. You can opt-out of receiving marketing emails at any time.
• Monitoring and Analyzing Usage: We use your information to monitor and analyze trends, usage, and activities in connection with our Site and services.
• Detecting and Preventing Fraud: We use your information to detect, investigate, and prevent fraudulent or unauthorized activities.
• Complying with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email marketing, and hosting. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.
• Legal Compliance: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we believe it is necessary to comply with a legal obligation, protect our rights or the rights of others, or investigate fraud or illegal activity.
• With Your Consent: We may share your information with third parties with your consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information during transmission.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

Despite these measures, no security system is impenetrable. We cannot guarantee the security of your information.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to our processing of your personal information.
• Restriction: You have the right to request that we restrict our processing of your personal information.
• Portability: You have the right to receive your personal information in a portable format.
• Withdrawal of Consent: If you have provided consent to our processing of your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Typically, we will keep your account information for as long as your account is active. If you close your account, we may retain some of your information for a limited period to comply with legal requirements.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have data protection laws that are different from the laws in your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy.

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Last Updated" date above. Your continued use of our Site after the posting of changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

NovaLearn
42 Innovation Drive
Toronto, ON M5J 2X2
Email: [email protected]
Phone: 416-555-0100